DPS Skis Warranty Program

DPS Skis are built to last and we stand behind the durability and quality of our skis. We are proud to offer a Lifetime Warranty on models built after July 1, 2022. 

Effective August 30, 2023, new USA made skis purchased direct from DPS Skis or an authorized DPS Skis dealer come with a lifetime limited warranty (the “Lifetime Warranty”) against manufacturer defects, subject to the limitations and exclusions described below. 

All other products, including older models of Koala and Foundation skis, as well as poles, apparel, luggage, skins and DPS branded bindings come with a two-year warranty against manufacturer defects, subject to the limitations and exclusions described below.  Non-DPS Branded Touring and Alpine Ski Bindings (the “Non-DPS Bindings”) are covered separately by the manufacturer’s limited warranty. We require that your ski bindings are mounted and tested by a certified/trained ski technician each year.

To qualify for DPS Lifetime and Two-Year warranty programs, you must register your new ski or DPS products. This quick and easy process ensures proof of original ownership and grants you access to the benefits of the warranty programs.

While we strive to make our DPS Products as durable as possible, neither the Lifetime Warranty nor the Two-Year Warranty covers damage caused by excessive impacts or abuse.  This includes impact damage to the base and edges and tails of our DPS Ski Products that results from any of the following but are not limited to: 

• Rocks, trees, and other natural terrain features. 
• Any custom changes to the ski.
• Gondolas, chairlifts, storage racks, base area plazas, walkways, roads, parking lots, vehicles and airline travel. 
• Mistaking your skis for walking sticks or shot skis.  
• Improper storage.  
• Oxidized or rusted hardware. 
• Tuning machines, stone or belt grinders, waxes, solvents, cleaners and polishes.
• Improper use of infrared waxing or iron waxing techniques.
• Cosmetic/top edge damage to the top sheet. 
• Improper or defective service, including mounting or adjustment of the bindings, including bindings pulling out of the ski board.  
• Vandalism or theft. 
• Normal wear and tear associated with skiing. 
• Continuing to use DPS Products after first discovering initial defect or damage. 

The following exclusions also apply to both the Lifetime Warranty and the Two-Year Warranty: 

• Only the original purchaser is eligible to submit a warranty claim under either the Lifetime Warranty or Two-Year Warranty. 
• DPS products purchased through a demo program, or purchased used from any seller are not eligible for either the Lifetime or Two-Year Warranty. 
• DPS is not responsible for any costs associated with remounting, tuning, renting replacement skis or otherwise incurred by the owner as a result of making a warranty claim. 
• DPS is not responsible for reimbursement of costs for lift tickets, rental skis, travel and lodging expenses. 

Step 1: Complete the Warranty Initiation Form

You will be required to submit detailed photos of the DPS Product and a copy of your proof of purchase. A handwritten receipt is not an acceptable form of proof of purchase. The Warranty claim will be denied without acceptable proof of purchase. Following completion of the Warranty Initiation Form and receipt of all required additional information, we will try to resolve claims as quickly as possible. You will receive a response to any Warranty claim in writing that will explain whether the claim is valid or has been denied. If the claim is valid, the response will also explain the repair or replacement process.  

Step 2: Resolution Process

Once your warranty has been initiated, a member of our team will begin the warranty review process. If you do not hear back from a warranty specialist immediately, please be patient.  Sometimes it takes a couple of days in order to fully evaluate the issue  If your situation is urgent, please give us a call at +1.801.413.1737 and we will do our best to accommodate you. 

While we prefer to resolve warranties through digital photos, there are times when we must physically inspect the defective ski in order to determine if the warranty is related to a manufacturing defect. In these cases, your warranty specialist will assign you an RMA number and provide instructions for returning the defective ski(s) to the DPS Factory in Salt Lake City, Utah.  

This shipping cost is not covered by DPS Skis, however, we will match your shipping method when returning the skis. Please note that failure to ship skis according to the directions provided may delay the processing of your warranty. 

Upon your acceptance of a resolution option, we will need to account for the original skis.  We require the defective skis to be returned to the DPS Factory HQ and will provide you with an RMA (Return Merchandise Authorization) number and instructions for shipping.  If this is the case, DPS Skis is not responsible for any applicable shipping costs and logistics. If the skis are slated for destruction, you will be given the option to render them visibly un-skiable, and provide us with pictures confirming their destruction, instead of sending them back.