HOW TO INITIATE A WARRANTY CLAIM
Step one: Complete the Warranty Initiation Form
To initiate a Warranty claim, please fill out the Warranty Initiation Form below. You will be required to submit detailed photos of the DPS Product and a copy of your proof of purchase. A handwritten receipt is not an acceptable form of proof of purchase. The Warranty claim will be denied without acceptable proof of purchase. Following completion of the Warranty Initiation Form and receipt of all required additional information, we will try to resolve Warranty claims as quickly as possible. You will receive a response to any Warranty claim in writing that will explain whether the Warranty claim is valid or has been denied. If the Warranty claim is valid, the response will also explain the repair or replacement process applicable to such Warranty claim.
Step two: Warranty Resolution
Once your warranty has been initiated, a DPS warranty specialist will contact you within 2-3 business days to begin the warranty review process. If you do not hear back from a warranty specialist immediately, please be patient. Sometimes it takes a couple of days in order to fully evaluate the issue. If your situation is urgent, please give us a call at +1.801.413.1737 and we will do our best to accommodate you.
While we prefer to resolve warranties through digital photos there are times when we must physically inspect the defective ski in order to determine if the warranty is related to a manufacturing defect. In these cases, your warranty specialist will assign you an RMA number and provide instructions for returning the defective ski(s) to the DPS Factory in Salt Lake City, Utah. This shipping cost is not covered by DPS Skis, however, we will match your shipping method when returning the skis. Please note that failure to ship skis according to the directions provided may delay the processing of your warranty.
Upon your acceptance of a resolution option, we will need to account for the original skis. We require the defective skis to be returned to the DPS Factory HQ and will provide you with an RMA (Return Merchandise Authorization) number and instructions for shipping. If this is the case, DPS Skis is not responsible for any applicable shipping costs and logistics. If the skis are slated for destruction, you will be given the option to render them visibly un-skiable, and provide us with pictures confirming their destruction, instead of sending them back.