Satisfaction Guaranteed. Period.
Call a DPS Ski Concierge and purchase your recommended ski over the phone. If you don't love it, give us a call and we'll work with you to find a DPS ski you love.
Here's how it works
1. Talk to a DPS Ski Concierge.
Speak with our expert team on the phone at 801.413.1737 or by video call. We'll learn how you ski, where you ski, your ability, terrain preferences, current equipment, height and weight, and what you're looking for.
2. We'll recommend a ski.
Our team helps identify the DPS model and length we think is right for you.
3. Purchase directly through DPS.
The Ski Concierge will place your order over the phone.
4. Go skiing.
If you don't love your skis after the first time you ski on them, give us a call.
5. We'll make it right.
If the ski or length wasn't the right fit, contact the Ski Concierge team and we'll work with you to exchange it for a DPS ski that will change your life. Our customers are customers for life, and we want you to be one, too.
Ready to find your perfect ski?
Call a Ski ConciergeMeet the Experts
Conor Brady
For fourteen years, Conor Brady has been the steady, knowledgeable voice behind DPS’s direct customer experience. He remembers the details that matter. The skis people ride, where they ski, and what they’re looking for which has made him a go-to resource for our most loyal customers.
3 Ski Quiver: Koala 111, Koala 111, Koala 111
Bayley Scholz
Now in his fifth winter with the team, he’s ridden just about everything in the DPS lineup. His go-to skis are the Koala 103, Kaizen 105, Koala 111, and the Lotus for deep days. He mixes lift laps with backcountry tours and knows the lineup inside and out.
3 Ski Quiver: Pisteworks 94, Pagoda Tour 112, Koala 111
Benett Saylor
As a lifelong skier from Vermont, Benett is our newest member of DPS with a background in competitive freestyle and five years of freeride coaching. He’s also part of our concierge program, which means he may be the one delivering your skis to your door.
3 Ski Quiver: Koala 103, Kaizen 105, Pagoda Tour 100
Frequently Asked Questions
Skis must be in excellent, near new condition with no significant damage.
DPS will remount bindings on the new ski if the bindings were purchased from us. If not, please remove your bindings before you send your skis back.
The buyer will cover return shipping and shipping fees for the new ski.
Yes. If the new ski costs more, you'll pay the difference. If it costs less, we'll issue the difference as DPS store credit.
One exchange per purchase.
All current season skis that were purchased directly through our website by talking with a Ski Concierge team member.
This policy does not apply to skis purchased through any other channels, including Pro, Revive or any dealers.