The DPS Guarantee
As craftsmen obsessed with building the world’s most advanced skis, we are equally committed to the satisfaction of our customers worldwide. The DPS Guarantee has two elements, which we believe are the most favorable in the ski industry:
1. The DPS Factory Demo Direct Program
2. The DPS Warranty
The DPS Factory Demo Direct Program
For nearly a decade, DPS has successfully fitted thousands of skiers over the Internet and by phone. It’s an easy way to buy skis, eliminating lengthy buying trials and inaccurate referrals. DPS has pioneered remote ski fitting and we are confident in our ability of matching the right ski with passionate skiers around the globe. In fact, we guarantee the outcome through our Factory Direct Demo Program.
The program works as follows: Purchase skis direct from dpsskis.com. Once you receive them, ski them for three days within a fourteen day period, and if they aren’t the best skis you have ever tried since Howard Head glued metal onto a wood core, you can send them back for a full refund minus shipping at your cost, both ways. It’s simple and will give you confidence when buying direct from dpsskis.com. Unfortunately, this program is only available to North American customers at this time. You may also visit one of our Dealers if this is a more comfortable route for you.
The DPS Warranty
All DPS skis purchased new from DrakePowderworks, Inc. (“DPS” or “DPS Skis”) or an authorized DPS Skis dealer come with a two-year warranty against manufacturer defects and workmanship.
The DPS Skis warranty applies solely to the skis’ original owner.
While we try to make our skis as durable as possible, the warranty does not cover damage caused by excessive impact to any part of the ski. This may include impact damage from rocks, rails, trees, gondolas, chairlifts, concrete plazas, roads, parking lots, vehicles, airline travel, mistaking your skis for walking sticks, or any other type of activity.
If approved, warranty resolution options may include:
- A free repair to your existing ski(s).
- A replacement of a single, compromised ski.
- A no-cost replacement with a new pair of the same model, length, and construction.
- A discount or credit that can be applied to any product of your choosing, availability depending.
DPS strives to resolve all warranties within a two-week warranty resolution period. This two-week window begins when we have received all of the necessary customer and ski origin information (See below: How to Initiate a Warranty) and ends when a resolution option has been presented. If you request your warranty during ski season and need an expedited resolution, please contact us by phone once the warranty has been initiated and we will do our best to accommodate you.
How to Initiate a Warranty
Step one: Complete the Warranty Initiation Form
In order to initiate a warranty, please fill out the Warranty Initiation Form below.
Your warranty is considered an active case upon receipt of the above requested information sent via the Warranty Initiation Form
Step two: Warranty Resolution
Once your warranty has been initiated, a DPS warranty specialist will contact you upon review of your claim. DPS strives to resolve all warranties within a two-week period, but we sincerely try to address the claim as soon as we are able. If you do not hear back from a warranty specialist immediately, please be patient. Sometimes it takes a couple days in order to fully evaluate the issue. If your situation is urgent, please give us a call at and we will do our best to accommodate you.
While we prefer to resolve warranties through digital photos via the Warranty Initiation Form, there are times when we must physically inspect a ski in order to determine if the warranty will be approved. In these cases, your warranty specialist will assign you an RA number and provide instructions for shipping to the DPS Factory in Salt Lake City, Utah. Please note that failure to ship skis according to the directions provided may delay the processing of your warranty.
Once the evaluation has been completed, your warranty specialist will inform you of resolution options. Upon your acceptance of a resolution option, we will need to account for the original skis. We may require you return them to us, and provide you with an RA number and instructions for shipping. If this is the case, you are responsible for any applicable shipping costs and logistics. If the skis are slated for destruction, you will be given the option to render them visibly un-skiable, and provide us with pictures confirming their destruction, instead of sending them back.