As craftsmen obsessed with building the world’s most advanced skis, we are equally committed to the satisfaction of our customers worldwide.
The DPS Guarantee has two elements, which we believe are the most favorable in the ski industry; The DPS’ Factory Demo Direct Program and The DPS Warranty.
The DPS Factory Demo Direct Program
For nearly a decade, DPS has successfully fitted thousands of skiers over the Internet and by phone. It’s an easy way to buy skis, eliminating lengthy buying trials and inaccurate referrals. DPS has pioneered remote ski fitting and we are confident in our ability of matching the right ski with passionate skiers around the globe. In fact, we guarantee the outcome through our Factory Direct Demo Program.
The program works as follows: Purchase skis direct from dpsskis.com. Once you receive them, ski them for three days within a fourteen day period, and if they aren’t the best skis you have ever tried since Howard Head glued metal onto a wood core, you can send them back for a full refund minus shipping at your cost, both ways. It’s simple and will give you confidence when buying direct from dpsskis.com Unfortunately, this program is only available to North American customers at this time. You may also visit one of our Dealers if this is a more comfortable route for you.
The DPS Warranty
All DPS skis that are purchased ‘new’ have a one-year warranty against manufacturer defects and workmanship that applies solely to the skis’ original owner. While we try to make our skis as durable as possible, the warranty does not cover abnormal rock or rail-induced damage.
If you purchased your skis direct via dpsskis.com, we have your order information and purchase date on file to be validate the one-year period claim.
If you purchased your skis from an authorized DPS dealer, we you can process your warranty through that dealer.
If you have a warranty claim, please call us at Monday-Friday, 9 AM- 5 PM MDT at +1.801.413.1737 or email firstname.lastname@example.org. A warranty return specialist will handle your claim. If deemed valid, a specialist will give you a return authorization number, and will request that you ship your skis to us at your cost (instructions issued with return authorization number). Once we receive your skis, and your warranty claim is reviewed and confirmed, we will contact you with options which may include: no-cost replacement, a free repair, or a pay-for-upgrade option for the latest model. All customers seeking a warranty claim must pay for return shipment at their own cost, facilitated via our warranty department.
*All warranty exchanges must be done for the identical ski and shape that was originally purchased.